Privacy policy

Privacy Policy – Elverae

At Elverae (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

Information We Collect

When you interact with Elverae, we may collect the following information:

  • Personal details such as your name, email address, and phone number

  • Shipping and billing information

  • Payment information (processed securely by trusted third-party payment providers)

  • Technical data such as IP address, browser type, device information, cookies, and pages viewed

  • Communications with our customer support team

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and delivery updates

  • Provide customer support and respond to inquiries

  • Improve our website, products, and overall experience

  • Prevent fraud and ensure secure transactions

  • Send marketing communications, only where you have given consent

Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g. processing your order)

  • Legitimate business interests

  • Your explicit consent

  • Compliance with legal obligations

Sharing Your Information

Your data may be shared only with trusted third parties necessary to operate our business, such as:

  • Payment providers (e.g. Shopify Payments, Stripe, PayPal)

  • Shipping and logistics partners

  • Third-party apps and services connected to our store

  • Analytics and performance tools (e.g. Google Analytics, Meta Pixel)

We never sell or trade your personal information.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill legal and accounting requirements

  • Meet tax and regulatory obligations

  • Maintain customer service records

  • Resolve disputes or enforce agreements

Your Rights (GDPR & CCPA)

Depending on your location, you have the right to request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your data

  • Restriction or objection to processing

  • Withdrawal of marketing consent

  • A copy of your data (data portability)

Contact

For any questions or requests regarding your privacy, please contact us at:
📧 support@elverae.com